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Terms & Conditions Of Business

  • Please note that the following undertakings do not form part of our ‘normal service’: cutting doors; uplifting old flooring; moving furniture; and taking rubbish. We will undertake these ‘optional services’ for an additional charge. Please contact us for further details.
  • Any item that is ‘ordered-in’ is classed as a special order item and is non-returnable.
  • ‘Stock items’ can be returned within 28 days (with the original invoice) for a refund or part exchanged/credit noted without the invoice.
  • The original invoice is required when collecting items.
  • All materials must be paid for in full before leaving the building.
  • If you wish to cancel or change a fitting date at least 48 hours notice is required otherwise there will be an additional charge
  • Thank you for choosing Medway Flooring Centre.